Privacy policy

NOTICE OF PRIVACY PRACTICES
Your Information. Your Rights. Our Responsibilities.

This notice describes how Personalized Recovery may use and disclose your protected health information, and how you can access that information. Please review it carefully.

Your Rights

You have the right to:

  • Request and receive a copy of your health record

  • Ask us to correct your health record if you believe something is inaccurate or incomplete

  • Request that we contact you in a specific way, or at a specific location

  • Ask us to limit what we share about your treatment

  • Receive a list of certain disclosures we've made of your information

  • Choose someone to act on your behalf

  • Receive a copy of this notice at any time

  • File a complaint if you believe your privacy rights have been violated, with no risk of retaliation or any change in the care you receive

Your Choices

You have the right to tell us your preferences about whether and how we:

  • Share information with family members or others involved in your care

  • Include you in emergency or disaster relief efforts

  • Contact you for fundraising purposes (you may opt out at any time)

We will never sell your information or use it for marketing without your written permission.

How We Use and Share Your Information

We may use or share your health information to:

  • Provide and coordinate your treatment and detox care

  • Bill for services and process payment

  • Run and improve our organization's operations

  • Comply with state and federal law

  • Respond to public health or safety concerns, when legally required

  • Respond to a court order, subpoena, or law enforcement request, when legally required

We will not use or share your information for any other purpose without your written authorization, and you may revoke that authorization at any time.

Our Responsibilities

Personalized Recovery is required by law to:

  • Maintain the privacy and security of your protected health information

  • Notify you promptly if a breach occurs that may have compromised your information

  • Follow the terms described in this notice

  • Never use or disclose more information than is necessary for the purpose at hand

Questions or Complaints

If you have questions about this notice, or believe your privacy rights have been violated, you may contact us directly. You also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at 200 Independence Avenue S.W., Washington, D.C. 20201, by phone at 1-877-696-6775, or at hhs.gov/ocr/privacy/hipaa/complaints.

Effective Date: July 31st 2026